See below for further information about product specifications, delivery options and ways to contact us.
If you are looking for the pictur-esque.com privacy policy, please click here to view.
ORDERING & DELIVERY
Charlotte's cards and canvases can be purchased via the Pictur-esque secure online shop. Simply add the cards or pictures you wish to purchase to your ‘shopping basket’, fill in your details and follow the steps to pay by credit card, debit card or Paypal. Shipping costs are calculated at checkout once the total order weight, shipping address and shipping method are confirmed. Cards can also be purchased from a variety of local independent retailers.
If you would like to place a framed picture order or commission a photograph, please contact Charlotte. She is happy to meet face to face to discuss options and requirements.
Framed photographs and photos on canvas are subject to an additional delivery charge depending on size and shipping destination. As a guide, a large framed photo would be subject to a P&P cost of around £12 (delivery within 14 working days). Local delivery to HG1, HG2, HG3 and HG5 postcodes is free of charge.
UK orders will be dispatched via Royal Mail post, Parcelforce or DHL Express. In this instance the UK includes England, Northern Ireland, Scotland and Wales.
If you are ordering from outside the UK, please note that you may be required to pay local import taxes when your products are delivered. If you have any queries regarding this, please email charlotte@pictur-esque.com.
Once we have received your picture or canvas order or query, Charlotte will be in touch as soon as possible to discuss your requirements and possible payment and delivery options. It is not currently possible to pay for framed photos online via the website. However, we are happy to accept payment via bank transfer, Paypal, cash or cheque.
RETURNS POLICY
Pictur-esque.com operates a 30-day returns policy. If for any reason you are unhappy with a product you have purchased from us, you are entitled to return it to us in its original condition within 30 days of the date you received the item.
You have the right to return a faulty item within a reasonable period of time (30 days). In addition, if any product you have ordered from pictur-esque.com does not reach you in a satisfactory condition, you can return it to us for exchange within 30 days of receiving it.
Return address: 110 Briggate, Knaresborough, HG5 8BH.
Please email charlotte@pictur-esque.com to make arrangements for the return of your goods.
Note: The above Returns Policy does not affect your statutory rights. Please visit the Department of Trade and Industry’s Consumer Gateway Website for more information.